Telehealth & Online Pharmacy App

Staff augmentation
Product development
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The problem

Discomfort in asking about specific pathologies or conditions

Patients might feel uncomfortable consulting or requesting medication for certain conditions such as sexual dysfunctions, mental health disorders, acne, or hair loss. This results in a big obstacle to receiving correct treatment, only aggravating their situation.

Need to obtain medication more  conveniently

There’s an increasing desire from patients to get the medication on time without the need to physically attend a medical appointment for a prescription or go to a pharmacy to pick it up.


Given the increasing demand for primary care providers in Canada, it's important to seek solutions that can optimize their processes without impacting the quality and experience of care.

lack of TELEMEDICINE apps

In Canada, there is a lack of telemedicine and apps connected to patients' health insurance. This increases the costs of care and negatively affects the patient experience.

A young girl in a video call with three other people through her laptop.

The Solution

Felix platform allows users to have telehealth visits, request online medical assessments, get prescribed medication  delivered to their houses for free, and use their insurance to cover the costs (when eligible).

We offered Staff Augmentation development services with front-end, back-end and full-stack developers working side-by-side with Felix’s team.

Our team worked as internal collaborators with Felix, leading tech decisions and helping them with product development while working under agile methodologies.

Tech Stack & Integrations

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Process and Workflow

Since early 2021, Light-it’s collaborators have been working side-by-side with Felix’s team, making up +30% of its development team.

Complying with health and privacy regulations is a top priority and, that was overseen to keep all data safe and secure at all times.

Our Dev team built 10+ custom components to increase Felix's UI library and successfully migrated several endpoints from legacy systems into a brand new REST API.

We took part in various architectural decisions that highly impacted the scalability and maintainability of the product, including a complete frontend migration to a single page application.

A laptop with the Felix Health website opened on its screen on a living room table, next to a pair of glasses.
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Improved user experience and optimized processes.

Felix's monthly sales increased.

Healthcare practitioners can treat more patients despite their location, increasing access to care.

Felix is able to continue to scale and grow their business, increasing access for Canadians.

Screenshots of Felix Health mobile app
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Users can login through their preferred device to get prescriptions, submit medicine requests, and purchase medication with free and fast delivery.


The platform integrates the health personnel who evaluate the conditions consulted and their effective treatment. On the other hand, there is the role of pharmacies to deliver the product discreetly and securely to the patient.

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Felix Health website screenshot showing the title Hey patient, how can we help you today? There is a list of services and a history of patient consultations.
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Solution’s Features

Patient Oriented

Complete the online visit

Users with prescriptions can submit a photo of it through the platform for a Felix practitioner to review, approve, or decline it.

Get prescription

Patients can ask for treatment advice or clarify what they prefer (brand, dose, and frequency), and the info is then sent to the practitioner for review. This can also be done through an online chat for a better experience.

Check-out + free and fast delivery

Then, patients complete their purchases and fill in their insurance information before checking out to reduce costs. Requests are sent to Felix's pharmacies, who will ensure delivery in a discreet package for free.

For Healthcare Practitioners

Login and requests management

The practitioner logs in to their dashboard, where they can see all requests from oldest to newest. All practitioners access this dashboard with all the requests; the first to open a request takes 100% ownership. No other practitioner will be involved.

Approval or rejection of requests

They can check medical records and consultations to decide whether to approve or decline the requests. Also, get a summary of the dose, frequency, and brand, among other key data points.Finally, the prescription is signed and sent to the respective pharmacies to manage their final delivery.

For Pharmacies

Managing platform

The pharmacist logs in to their dashboard, where they can see all prescriptions, check all data, save the patient as a client and charge the delivery once it's completed.

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Get in touch

We are one message away from making an impact together.

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