CuraScribe: Virtual scribes as a Service

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Our client: CuraScribe

The company is an LA-based start-up in the healthcare & tech industry. It aims to eliminate the doctor’s time spent documenting with an innovative platform unseen in the medical industry.

Industry

Healthcare

Overview

We designed and built CuraScribe's first web and mobile platform. This medical platform connects physicians with virtual scribes that digitally document each medical appointment, helping doctors save time and focus entirely on the patient's health.

With our app, scribes safely store all confidential information as EMRs and government and insurance regulations are all left in the hands of the virtual writers.

The problem

Have you ever thought about how much time and energy doctors spend documenting each patient's medical record? Time is money, and when it comes to doctors, time can also save someone's life.

The Project

Light-it was involved in the project from the early stages helping CuraScribe ideate and validate its technical specifications, which we subsequently developed.

Our team worked side-by-side with CuraScribe to figure out a roadmap. We got full hands-on product validation, UX/UI design, and development based on the roadmap and goals established.

Challenges

We joined the project with the goal of ideating, technically validating and building the platform to host CuraScribe’s scribing solution, that aimed to provide customized, one-on-one virtual scribe services to Medical Practitioners. This was full of exciting challenges:

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Innovation

We created the first web-based transcription full-service platform, which naturally had to be highly usable and intuitive for all: doctors, clinics, and scribes. Also, it had to be fully extensible so that they could onboard other transcription companies in the future.

Compatibility

Scribes use foot pedals to play the records, so our solution had to be compatible with the pedal, covering all the edge cases. The foot pedal proof of concept was quite a challenge solved by building a chrome extension and windows app.

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HIPAA Compliance

The Health Insurance Portability and Accountability Act sets national standards for safeguarding patient health data, and we use it to protect the privacy and security of PHI.

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Security

The consult's audio files' information is extremely sensible and indispensable, so the platform had to be 100% reliable and safe. We had to cover numerous edge cases to guarantee this.

Process & Workflow

The project had three main stages: Product Strategy, UX/UI Design and Development.

Product strategy : Defining the Solution

CuraScribe required extensive research and ideation to be able to define and validate the user flows, the MVP, and a sharp outline.

Final product strategy: Doctors record each consultation using CuraScribe's mobile app on their phones and uploading them to the platform, along with some required information. Then, each encounter is automatically assigned to a virtual scribe, a medical expert that transcribes the consult on the web platform and uploads it to the patient's medical record. The platform includes the following components:

iOS application

The mobile application is where medical providers create encounters by recording patients and filling in a brief form. It's also where doctors can review the information once it has been transcribed.

Chrome Extension

Scribes transcribe the consultation in Microsoft Word. Building an extension was needed to capture the foot pedal commands in the background while writing the transcription here.

Web platform

It's where the scribes and managers work the whole day. \In this platform, they receive the encounters, play the audio files, manage users, assign encounters, see attachments, and more.

Windows app

Since scribes use foot pedals to play the records, our solution had to be compatible with the pedal. The foot pedal proof of concept was quite a challenge solved by building a chrome extension and windows app.

UX/UI Design

After defining the backlog and roadmap and absorbing all the information, we began designing. Our team planned, sketched, and repeated until we had a sharp wireframe.

We went for a clean look and feel. As mentioned before, the primary purpose was to optimize users' time; this left no space for distracting visuals, low speed, or time-consuming animations. The simpler, the better.

This resulted in a minimalist and highly intuitive UI, friendly to work with for long hours and visually appealing.

Development

The agile development process was divided into 2-week sprints, and the team consisted of two developers, one PM, one UX/UI Designer, a DevOps, a QA Engineer, and a HIPAA Compliance expert. The team brought the product to life and kept the clients updated throughout the process, starting with the MVP, testing it, and continuously iterating. This stage was followed by ongoing maintenance.

Results

Medical providers using CuraScribe can now see 42% more patients on average in the same schedule.

Doctors can now focus 100% on the patient, which results in more successful and fruitful encounters.

Patients' medical experiences and attention improved at least by 35%, according to final feedback.

Clinics are 40% more effective and organized with EMRs and schedules, which impacts the revenue and staff & patient satisfaction.

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