Safe Mental Telehealth services
The Problem
According to the CDC, many US students struggle with mental health, including feelings of sadness and even thoughts of suicide.
Recognizing this challenge, Zebra Telehealth approached Light-it with the vision of creating a user-friendly platform for schools. This platform aimed to facilitate connections between students and therapists, offering mental health services to students and faculty regardless of health insurance or household income.
The Solution
Our team created a digital health solution where counselors can create and manage therapy appointments between students and Zebra’s network of highly trained therapists. Additionally, therapists can access the students' medical records within Healthie's EHR.
This solution comprises two key components: an interface designed for counselors, and an integrated EHR for psychotherapists.
The counselor interface offers a user-friendly experience, focusing on appointment management while safeguarding Critical Patient Information (PHI). In contrast, Healthie's EHR empowers psychotherapists with access to students' medical records, facilitating a more efficient and streamlined psychological therapy process.
Tech Stack & Integrations
An enhanced security system was integrated into the platform.
2FA (Two-Factor Authentication) requires a login via password + external authenticator (such as Google Authenticator, Microsoft Authenticator, or Authy).
Logout timer: the session is automatically closed after a period of inactivity.
Counselors can consult mental health professionals' agendas with students' to prevent overlapping appointments.
After confirming each appointment, the system provides all the necessary information to send to the patient and the medical professional, as well as remembering to log out to protect the data.
The list of appointments is organized to help platform managers successfully manage each session.
Technical Challenges
The Zebra Telehealth platform should refrain from managing Protected Health Information (PHI) itself since this kind of information must be inaccessible by external parties - counselors in this case - who use the application.
UX/UI-friendly design was particularly relevant in developing this product. The users should easily manipulate the interface, a broad audience is not necessarily knowledgeable about telemedicine and digital products. The interactions should be intuitive from the moment of registration.
