Safe Mental Telehealth services

Strategy
UX/UI design
Product development
Integrations & Interoperability
Woman and a child looking at the screen of a tablet that the child is holding while sitting in an armchair.
A small boy sitting in his desk chair looking at the monitor while on a video call with a therapist.

The Problem

According to the CDC, many US students struggle with mental health, including feelings of sadness and even thoughts of suicide.

Recognizing this challenge, Zebra Telehealth approached Light-it with the vision of creating a user-friendly platform for schools. This platform aimed to facilitate connections between students and therapists, offering mental health services to students and faculty regardless of health insurance or household income.

decorative green line

The Solution

Our team created a digital health solution where counselors can create and manage therapy appointments between students and Zebra’s network of highly trained therapists. Additionally, therapists can access the students' medical records within Healthie's EHR.

This solution comprises two key components: an interface designed for counselors, and an integrated EHR for psychotherapists.

The counselor interface offers a user-friendly experience, focusing on appointment management while safeguarding Criticalati Patient Information (PHI). In contrast, the Healthie's EHR empowers psychotherapists with access to students' medical records, facilitating a more efficient and streamlined psychological therapy process.

Man typing on a laptop computer

Tech Stack & Integrations

Laravel
React
Healthie
Openloop
Screenshot of Zebra Telehealth app requesting an authentication code.
decorative green line
LOG-IN & LOG-OUT

An enhanced security system was integrated into the platform.

decorative green line
security components

2FA (Two-Factor Authentication) requires a login via password + external authenticator (such as Google Authenticator, Microsoft Authenticator, or Authy).

Logout timer: the session is automatically closed after a period of inactivity.

APPOINTMENT MANAGEMENT SCHEDULING SYSTEM

Counselors can consult mental health professionals' agendas with students' to prevent overlapping appointments.

decorative green line
Screenshot showing how an appointment is created and the predefined fields to be completed: learner name and therapist time availability.
Screenshot with the message "Your appointment was successfully created". It shows a summary of the scheduling and a button to copy the appointment login info.
decorative green line
APPOINTMENT CONFIRMATION

After confirming each appointment, the system provides all the necessary information to send to the patient and the medical professional, as well as remembering to log out to protect the data.

CALENDAR VISUALIZATION

The list of appointments is organized to help platform managers successfully manage each session.

decorative green line
Screenshot showing how the counselor can view the agenda of more than one therapist at a time and make modifications at each scheduled appointment.
decorative geometric shape

Technical Challenges

The Zebra Telehealth platform should refrain from managing Protected Health Information (PHI) itself since this kind of information must be inaccessible by external parties - counselors in this case - who use the application.

UX/UI-friendly design was particularly relevant in developing this product. The users should easily manipulate the interface, a broad audience is not necessarily knowledgeable about telemedicine and digital products. The interactions should be intuitive from the moment of registration.

LET’S INNOVATE TOGETHER
Two web developers share a screenshot showing code for a digital health product

Get in touch

We are one message away from making an impact together.

Name*
Email *
Phone number *
Type of project *
E.g. End-to-end
Project details *
Budget *
E.g. 20k - 50k
How did you hear about us? *
E.g. Social media
Thank you!
Your submission has been received!
Oops! Something went wrong while submitting the form.