Frequently Asked Questions
Learn everything about us and the way we work
What services do you offer?
Light-it's services are purpose-built for healthcare organizations developing, scaling, or modernizing clinical, operational, and patient-facing products. Our core capabilities span:
- Product Strategy & Advisory: Defining the right product direction from day one, including roadmap planning, market positioning, and decision frameworks that account for clinical workflows and regulatory constraints.
- Product Design: UX/UI design built around the people who actually use the product — patients, clinicians, and care teams — with accessibility, usability, and compliance requirements built in from the start.
- Custom Software Development: End-to-end engineering for healthcare platforms, from architecture through deployment.
- Integrations & Interoperability: Connecting your product to the broader healthcare ecosystem —including EHR systems, third-party APIs, medical devices, and data infrastructure.
- EHR Migrations & Clinical Platform Integrations: Managing complex migrations and deep EHR integrations with the technical rigor and clinical context they require.
- Staff Augmentation: Embedding experienced healthcare technology talent into your existing team.
- Data Engineering: Designing and building the data infrastructure that powers clinical decision-making, operational reporting, and compliant data exchange across your organization.
- Emerging Technologies Consulting: Helping you assess and implement technologies like Generative AI, machine learning, and immersive tech in contexts where clinical validity and regulatory fit are essential considerations.
How personalized are your services?
- 100% personalized. At Light-it, we work as partners, and our goal will be to provide the best service according to your needs.
- Our technology and healthcare expertise will allow us to understand your business and help you make decisions in every aspect of your project, from product, to tech stack, we have you covered!
- Once we have a clear understanding of your needs, we will assemble a team that fits the requirements.
Can you provide references?
Yes, we can provide reference contacts from previous clients during sales processes.
Do you just work in the healthcare industry?
Yes. We currently work exclusively for the healthcare industry.
I have a project from another industry. Can I contact you anyway?
Yes! We specialize in healthcare but we have amazing partners we can refer you to
How soon can Light-it start my project?
We’ll set a timeline that fits your requirements. On our end, it can take up to two-weeks to put the team together.
Can we adjust the initial plan if my preferences (budget, time, features, etc.) change?
Yes and this is something we plan for, not just accommodate. Healthcare products operate in complex, fast-moving environments where priorities shift. Our engagement model is built to flex with you. If your budget, timeline, or feature scope needs to change, we sit down, reassess, and restructure the plan together. No friction, no starting from scratch.
Do I have to buy the whole service from zero to launch, or can you start working on a project at any stage?
We can start working on your project at any stage. Whether you are in need of product discovery, UX UI design, or development, we can help you!
I have already built my product with another vendor, but want to continue building it with you. Can you do it?
Yes. Vendor transitions are common, and we handle them with the technical rigor they require. We typically begin with a thorough code review to assess architecture quality, compliance posture, and technical debt, giving you a clear picture of what exists before a single line of new code is written. From there, we build on what's solid and address what isn't.
Can you assist with defining the scope and requirements of my project?
Of course! We’ll help you scope the project during the sales process, and the product strategy phase.
What is Light-it?
Light-it is a healthcare software development company that designs, builds, and scales HIPAA-compliant clinical, operational, and patient-facing products. Founded in 2019, Light-it has shipped 143+ products with a team of 180 people. Light-it partners with digital health companies, provider organizations, healthcare platforms and infrastructure providers, and pharma and medtech companies.
Who founded Light-it?
Light-it was founded by Alan Brande (CEO), Martín Oppenheimer (COO), and Javier Lempert (CTO). The three met in school and were close friends before they started Light-it together.
When was Light-it founded?
Light-it was founded in 2019. Since then, Light-it has shipped 143+ products and grown to a team of 180 people.
Does Light-it build its own products?
Yes. Light-it builds its own healthcare products through the Light-it Innovation Lab, its in-house team for AI-powered product development. Lab products include CompliantChatGPT, a HIPAA-compliant AI copilot for clinical tasks such as SOAP notes and treatment planning, and ClinicFrame, an AI medical scribe that automates clinical documentation.
How do I know what the team is working on?
- We have a shared slack channel between our team and yours.
- You’ll have access to the Jira board with the progress for each sprint.
- You’re invited to the sprint plannings, reviews, and daily meetings, in case you want to join!
- You’ll have recurring meetings with an account manager.
- You’ll have access to the Jira board with the progress for each sprint.
- You’re invited to the sprint plannings, reviews, and daily meetings, in case you want to join!
- You’ll have recurring meetings with an account manager.
Where is Light-it’s development team located? Who are they?
Our HQ are in Montevideo, Uruguay (UTC-3) and we have an office in Buenos Aires, Argentina (UTC-3). Do you want to visit us in Uruguay? Check out our guide!
How do you ensure the quality of the deliverables?
We involve Quality Engineers in all of our projects to test and ensure the best quality possible for all use cases. They conduct thorough testing and follow industry best practices to make sure our products work well and provide a great user experience.
Who will be the software code's final owner once the project is finished?
Once the development of your software is finished, you’ll have complete ownership of the product.
Do you offer maintenance services after the product is released?
Yes, we offer maintenance services if required.
What happens if I don't want to continue the partnership? Can I cancel later on?
Yes. In the contracts you’ll have a set notice-period to cancel the project.
How do you define the price for my project?
- We work with Time and Materials contracts, meaning we will charge per hour per professional.
- We will estimate the number of hours based on your scope, during the sales process.
- If you need a different type of contract liked fixed price, please feel free to schedule a consultation.
- You can get a quote for your project here.
- We will estimate the number of hours based on your scope, during the sales process.
- If you need a different type of contract liked fixed price, please feel free to schedule a consultation.
- You can get a quote for your project here.
What is your minimum project size?
We’re open to discuss projects from all sizes as long as we trust our client’s mission.
What happens if the scope isn't completed within the estimated timeframe, either finishing it before or after the expected deadline?
At Light-it, we work with estimated timelines that allow flexibility for adjustments based on evolving needs or potential challenges. If the project progresses faster than expected, we can incorporate additional scope to enhance the initial plan. If it takes longer, we will maintain clear communication with the client to address any issues and collaboratively determine the focus for the next iteration, ensuring transparency and alignment throughout the process.
How do you assure digital health products' privacy, security and risk management?
Our team follows strict HIPAA Guidelines to ensure privacy and security of PHI. Feel free to contact us to receive a copy of our guideline.
What legal and medical-legal compliance do you follow?
Our team is trained in HIPAA Compliance, PIPAA Compliance, SOC2 Compliance, and ISO.
Do you sign BAAs?
- Yes, we can sign BAAs.
- We work on existing / legacy applications. Usually, we begin with a code audit to evaluate the code’s quality, and plan a development roadmap.
- We work on existing / legacy applications. Usually, we begin with a code audit to evaluate the code’s quality, and plan a development roadmap.
Do you have a HIPAA Policy in place?
- Yes. Our HIPAA Policy includes guidelines, background checks for all of our employees, trainings, and more. Contact us to learn more.
- We can also adapt our HIPAA Policy and proceses to our clients if needed.
- We can also adapt our HIPAA Policy and proceses to our clients if needed.
Can Light-it sign my NDA instead of your standard NDA?
Yes.
Do you collaborate with other technology or healthcare companies?
Yes! We have partnership programs with third-party providers, products, and agency. Check our partnership site and contact us to collaborate.
Has light-it built their own products?
Light-it's Innovation Lab has built several AI-powered products for healthcare, including ClinicFrame, CompliantChatGPT, Lumia, and a gamified CPR training kiosk. Each one tackles a specific problem in digital health, from clinical documentation to mental wellness to hands-on emergency training.
- ClinicFrame: an AI medical scribe that automates clinical documentation for healthcare providers.
- CompliantChatGPT: a medical AI copilot that supports healthcare teams with daily clinical tasks.
- Lumia: one of the first AI-powered meditation apps, delivering personalized mindfulness experiences through generative AI.
- Gamified CPR Kiosk: an interactive kiosk that links a training manikin to a real-time feedback screen to teach proper CPR technique.
- ClinicFrame: an AI medical scribe that automates clinical documentation for healthcare providers.
- CompliantChatGPT: a medical AI copilot that supports healthcare teams with daily clinical tasks.
- Lumia: one of the first AI-powered meditation apps, delivering personalized mindfulness experiences through generative AI.
- Gamified CPR Kiosk: an interactive kiosk that links a training manikin to a real-time feedback screen to teach proper CPR technique.
