Custom patient portal development, from patient intake to staff admin
We design and build custom patient portals, companion apps, and engagement tools that connect to your EHR and clinical systems, so patients can book appointments, message their care team, and stay on top of their care in one place.
What we can do for your product
Patient Intake and Registration
Digital forms patients complete before they arrive: insurance verification, consent, medical history, and pre-visit questionnaires, synced directly into your EHR so front-desk staff never re-enter the same data twice. Built into the portal or app patients already use.
We've built intake forms for several clients, each with its own workflow, including Kingdom's. That form captures data for product analytics while staying HIPAA-compliant and gathering the patient information that matters.
Custom Patient Portal Development and Mobile Apps
Web and native apps built around how patients actually use them: checking a result at 11pm, rescheduling from a phone, or reviewing a care plan with family. Every portal we build sits inside your existing product and design system, not bolted on top of it.
We worked closely with Mavida Health to bring to life their ideal patient app where patients could schedule telehealth calls, get resources in whatever format works best for them and interact with other users.
Scheduling, Messaging, and Care Coordination
Real-time scheduling, secure messaging with care teams, appointment reminders, and referral tracking, built to cut no-shows and end the phone tag between patients, staff, and clinicians.
For Metabolic Psychiatry Labs, this meant a messaging and consultation system that keeps care closer and more personal, while keeping patients on track with treatment.
Admin and Staff Portals
Internal dashboards for front-desk staff, care coordinators, and clinic admins: reassigning appointments, managing permissions, tracking referrals, and pulling reports. Built around the workflows your staff already run.
We built exactly this for Oxford Mindfulness, giving the foundation a way to manage users and permissions across teams and track progress in one place.
EHR Integration Services (FHIR-Based)
FHIR R4, HL7v2, and CDA integrations with Epic, Athena, Cerner, NextGen, and other major EHRs, plus CRM and payer systems. Our engineers have shipped this work before; it's not a first attempt on your account.
HIPAA Compliant Patient Portal Security
Identity verification, role-based access, and PHI handling built to HIPAA requirements from day one, with BAAs in place and practices aligned to SOC 2 and HITRUST. Every portal we ship is HIPAA compliant by design.
Our approach
Planning & Discovery
For a new patient portal or app, we run full discovery: product definition, user research, tech stack decisions, and integration mapping, ending in a validated roadmap with scope, timeline, and estimates. If your requirements are already defined, we run focused alignment sessions instead, so the full team can start productive from day one.
Agile Delivery
Two-week sprints following Scrum: planning, daily standups, demos, and retrospectives. You get full visibility through your own tools (Slack, Jira, or equivalent), with structured touchpoints so nothing falls through the cracks.
Team Assembly
We staff PM, UX/UI, engineering, QA, DevOps and AI specialists around your actual scope, not a standard package. Every person is a healthcare specialist who embeds in your workflows and tools, and your leadership has direct access to everyone building the product.
Launch & Production Releases
We plan incremental releases so real patients and clinicians get their hands on the product early, with staging, QA sign-off, deployment, and post-launch monitoring managed end to end.
Maintenance & Ongoing Evolution
Once your portal or app is live, we reassess together. Some clients scale down to lean maintenance, some kick off discovery for the next module, and some are ready to bring development in-house. We define the next step with you, based on what the product actually needs.
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Light-it as your top healthcare software company
“Light-It added valuable engineering capacity and expertise to our team. They were able to flexibly scale up and down with our needs and were valuable thought partners in our compliance journey. They always ask for the “why” behind technical decisions and help us find the most efficient, secure, and scalable solution for our objectives. I’d highly recommend Light-It to other startups and founders”
“The Light-it team was very communicative and quick to respond whenever I had a question or feedback.”
“Light-it has been extremely adaptable to our workflows. If you’re a healthcare company looking for product engineers, choose them”
"Working with Light-it during our discovery process was a great experience. Their team traveled to Philadelphia for an in-person kick-off, which gave us a good head start and got us through the biggest uncertainties. After three intense days, we continued the project through virtual sessions to finish answering questions and refining the outcome. It was a rewarding partnership throughout the entire process!"
"It was such an incredibly positive experience to work with Light-it. Communication and execution were excellent all around – from the outset, they ensured our goals and expectations were aligned, the discovery process was first-rate, and the development team delivered efficiently. The proactive reach out from company leadership for feedback after the work was completed really differentiates them. Highly recommend".
“Working with Light-it has been delightful, so much so that we’re committed to keep working with them. This project has been successful, and we’re extremely satisfied at all levels. All our staff is very impressed with Light-it’s work, and there has been a lot of positive feedback from that angle.”
"Working with Light-it has been a phenomenal experience - from the start, they helped envision how our care platform and experience should look and feel, and brought it to life with precision and expertise. We are so grateful to have them as a partner!"
"What a conscientious and capable group of humans. They’re disciplined, efficient, responsive, proactive, and very strong communicators. They have a deep understanding of healthcare best practices, rules, and regulations. Most importantly, they sweat the details and care deeply about the end product".
“Light-it is well-versed in healthcare service platform options, and it was a pleasure to work with them on a website upgrade project. They are generally great humans and good communicators, and they work hard to come in under budget and before the deadline! This is a great team to trust with your dev needs.”
“We’re most impressed with Light-it’s expertise, work ethic, and productivity. They deliver high-quality work, and we’ve enjoyed working with Light-it’s team. We’re extremely satisfied at all levels.”
“Light-it is the pinnacle of professional expertise in modern digital mental health software design and development”.
Frequently Asked Questions
Learn everything about us and the way we work
Not necessarily. Most clients bring us in alongside their existing team, not instead of it. You keep architectural ownership; we add healthcare-fluent engineering and design capacity where you need it.
We sign BAAs, follow HIPAA requirements for any PHI that is handled, and align our security practices with SOC 2 and HITRUST standards. For pharma and medtech clients, we also work to 21 CFR Part 11 and design with MLR review in mind from the start.
We've built integrations with Healthie, Athena, Cerner, NextGen, and Greenway, using FHIR R4, HL7v2, X12, NCPDP, and CDA depending on the systems involved.
Most clients see a first module (scheduling, messaging, or a portal MVP) live in 8 to 12 weeks, depending on integration complexity and review requirements.
Tell us where it broke: communication, healthcare context, or seniority. We staff senior, healthcare-fluent engineers and designers, work in your time zone, and every person can be interviewed by your team before joining.
